Elana Stern has been paving
a pathway to partnership between business and academia for nearly 14
years, and she says she's witnessed a dramatic change in attitude on
the part of the educational and corporate communities. "Companies and
educators are partnering more and more," she adds, reinforcing the fact
that the collaboration benefits both.
"Businesses are hiring our
students and sending students to college here. They understand school
financing needs, whether public school or college, and politically,
they have clout," remarks Stern during the interview with Networking
magazine. For colleges like Dowling, she continues, these partnerships
"help the college solidify business relationships and increase enrollment.
Many full time faculty who teach in the corporate setting gain a different
perspective. They enjoy dealing with adult students, and it helps them
keep in touch." Most importantly, Stern underscores, "these relationships
help Long Island, and ultimately, the economic development of Long Island."
Through the Dowling Institute,
Stern plays a major role in this partnering process by her personal
involvement with business associations and by the corporate in-service
training and certificate and degree programs that the Institute offers.
Adult learners notwithstanding,
keeping college educated young people on Long Island also benefits the
community's workforce. Through partnerships with students, i.e. internships
and job shadow days, "companies let students know about opportunities."
In turn, she says, "Industry people have become interested in teaching
part time." One advantage of this partnering atmosphere that hits home
with Stern is that students show increased focus on what they want to
do in life. "There are so many resources now for young people Ð and
for everyone."
Stern not only believes
that education is a lifelong experience, but she has lived and is living
that lifelong educational experience. Born in Netanya, Israel, Stern
and her family settled in Nassau County's Freeport community when she
was in grade school. "I didn't know what I wanted to do after high school,"
she says, and "guidance counselors didn't encourage me to go to college."
She loved languages and expressed an interested in becoming an interpreter
at the United Nations, but she says, counselors discouraged students
from doing anything that was nontraditional. So she enrolled at Nassau
Community College, thinking she'd become a teacher.
"College was really not a
priority for me at that time," remarks Stern. "It was something I did
to get by." She transferred to Hofstra University, and with an overabundance
of teachers in the workforce, she switched her major to psychology.
While a full-time student, she worked full time for a group of psychologists,
who happened to have been her teachers at NCC. In time, she realized
that she didn't love the study of psychology as she thought she would,
but instead, loved running the clinic office.
Following her ambitions,
Stern landed a business manager position for the privately operated
faculty/student association at Nassau Community College, with responsibilities
including the management of student government funds, purchasing insurance
for athletic teams and overseeing transportation to athletic events.
But working in a college atmosphere led her to appreciate the advantages
of a graduate degree, especially if she wished to advance her career.
"I was in my thirties when
I went back to school for an MBA at Adelphi," says Stern, and that's
when she came face-to-face with the difficulties of being an adult learner.
She remembers rushing from NCC to Adelphi and trying to find a parking
space. "And if you worked a little late, you were sure to be late for
class," she adds. These challenges impressed her; looking back, if she
weren't so tenacious, passing up the educational experience may have
been an option.
Stern moved on to a position
at Suffolk Community College, where she worked directly for a college
vice president and managed student association and foundation monies.
Later, she applied for a job at SCC's Techni-Center, working with the
business community and providing in-service training. As money became
tight and grant funds limited, Stern perfected her own marketing style
to entice businesses to continue training programs. "Instead of writing
letters or making Ôcold calls,' I made the decision to join the Hauppauge
Industrial Association and serve on a couple of committees. They welcomed
me with open arms," Stern continues. "I met fascinating people in the
business community and they became a part of my life."
Stern initiated an annual
conference, called Long Island Teaming for Success, which she ran from
Suffolk Community College. The conference attracted colleges that wanted
to partner with businesses. "We knitted together for quality, and the
support was amazing. Even though Long Island seems like such a big place,
it's really a very small, close community."
In 1993, Stern came on board
as director of the Dowling Institute, moved up to executive director
and today, serves as a vice president and college secretary. She attends
board of trustee meetings, serves on the College Cabinet and the negotiations
committee. Even though she is very much a part of the college mainstream,
she believes there was "a tough adjustment," in the beginning, to accept
a nontraditional group, like the Institute. But, she adds, "We work
well with the faculty and administration," and she has the full support
of Dowling President Dr. Albert Donnor.
"When I came to Dowling,
I was able to continue corporate training and also bring degree programs
to companies," says Stern. Recalling her days as an adult learner, she
adds, "I kept thinking of all the barriers I faced when I went back
to school in my thirties, and I wanted to eliminate every barrier."
Stern identified those barriers that Long Islanders face: not having
the opportunity to go to college after high school, tight lifestyle
and the costliness of a college education. She realized, too, that companies
often offer tuition reimbursement, and many companies have good facilities
where learning can take place. Putting two and two together, Stern came
up with more than four times four ways of helping the business and educational
communities partner.
Preparing employees for
any work setting, Dowling's corporate training programs teach customer
service and telephone etiquette, new technology and understanding the
functions of the company telephone system. "Corporate training has to
be flexible and customized," adds Stern, noting that she personally
meets with clients to assess the corporate culture and ascertain their
needs.
"Companies sometimes don't
want the typical canned training," comments Stern, and she points to
the three-phase professional development program the Institute developed
for Aer Lingus. Phase one taught basic professional skills, such as
management and accounting; phase two developed industry specific skills
where participants prepared presentations on starting an airline and
designed airport facilities, and phase three included a company mentoring
program that helped participants enter the area of the company in which
they'd like to grow.
Dowling's corporate training
programs reach beyond Long Island shores and stretch across the nation
to California. In the past, Stern also developed an English learning
program for college students in China who wished to transfer to colleges
in the United States. She organized teams of teachers who taught students
about America's educational settings, its culture and customs.
"Working with adult learners
is unbelievable," remarks Stern, who is proud that she is now able to
bring full college degree programs directly into corporations. "Everything
that was difficult Ð admissions, registration Ð was made easy. A representative
of the Institute works with each business client, knows the students
by name, calls, emails and even visits them." Dowling offers advisement
and scheduling assistance, and brings the courses and the professors
directly to company headquarters. Dowling also partners with institutions
that will accept participants from various companies. For example, Dowling
has partnered with LIM, the Laboratory Institute of Merchandizing, a
fashion retailing school in Manhattan, to offer an MBA program to any
qualifying student.
"I never go around saying
ÔHere's my business card. Take courses from us,'" Stern says. "I'm not
a salesman. Education is something very valuable, and I don't see it
as something you have to go around selling door to door." Stern credits
"word of mouth," as well as the college's reputation, as major promoters
of Dowling's corporate training and education programs.
In addition to corporate
education programs, Stern is also responsible for Dowling's continuing
education program, and brings many of her low-key techniques to its
administration. This educational outreach has no whistles or bells,
but contains a solid program of interesting and informative courses.
"We have no fancy catalogs," she says, "they're costly and inefficient."
Instead, the Institute uses monthly mailers. "I also try to get faculty
involved in teaching courses they want to explore."
Stern says she has learned
to delegate. "I'm here to solve problems, but I let my staff of 14 do
what they do best. I'm in an environment where I don't own my own business,
but I'm running a business."
Stern identifies her passion
for bringing education to adult learners as the major strength she brings
to Dowling. "Adult learners are so excited about the opportunity, and
all those years of experience make them look at things differently,"
Stern remarks. "These are students who didn't think they would have
the chance to go back to school."
Stern continues to serve
as a board member of the Hauppauge Industrial Association, and she also
serves as a trustee of Long Island Works, the Island's first comprehensive
effort to forge collaborative working relationships between employers
and the educational community. At L.I. Works, Stern reports on internships
and job fairs, assists with policy-making decisions and serves on the
scholarship committee. "On both boards," she adds, "everyone pitches
in, rolls up their sleeves and helps out."
A Smithtown resident, Stern
is currently completing a three-year doctoral program in Educational
Administration, Leadership and Technology, and expects to graduate in
May. She is planning a July wedding to August Zolfo, a marketing and
sales executive whom she met waiting on line at JetBlue while returning
from a business trip. Stern says her fiancé has encouraged her
to take skiing and golf lessons, and she had learned to appreciate his
passion, sailing. Of her career, Stern says, "It's been fun. The experience
has been wonderful and none of it was in the plan."